Support & Warranty Registration Form
Need help from our service expert? Raise a service request here.
Extend your warranty
Extend your warranty. Extend your peace of mind. We put our heart and soul into making our products. It’s not just about product or performance, it’s about your personal experiences. So, even after the standard warranty expires, we want you to continue using our products without any worries. To extend, all you need to do is fill in the form in adjoining tab. It’s that easy to go beyond the standard warranty.
Product Warranty Policy
When we say we care for you, we mean it! That is why we would like you to read our terms and conditions and acquaint yourself with our brand warranty guidelines.
| PROBLEM | POTENTIAL CAUSES | SOLUTION |
|---|---|---|
| Power is ON, but the fan does not rotate | Circuit breaker tripped. Loose connection of wires. Regulator connected to the fan. | Reset the breaker Tighten the wire connections It is recommended to bypass the regulator as the fan speed is controlled using remote |
| Remote not working | Remote battery drain | Check and replace the weak batteries with AAA 1.5V R03 batteries |
| Fan makes noise | Bottom canopy is touching the top coverInput wires coming out of the downrod are touching the top coverShackle kit rattlingFan blades are not fixed tightlyFan connected to regulator | Adjust the bottom canopy Reduce the length of the wires that connect the motor so that they don’t touch top cover Tighten the screw and nuts securely along with the washer provided Tighten the mounting screws of the blade. Loose connection may cause blades to fall It is recommended to bypass the regulator as the fan speed is controlled using remote |
| Excessive shaking/ wobbling | Blade out of balance due to bending Blades mounted improperly on motor (upside down/reverse, loose screws) Nut fixing downrod to motor sha is loose OR Nut fixing downrod to Shackle is loose OR Screws in shackle kit and hook are loose | Make sure blades are not bent while installation/cleaningFix the blade orientation. Tighten the screwsTighten the bolts and nuts along with washers. Ensure that the safety split pin is used |
| Fan stops while running | Timer function 1/2/4/6 Hr set | Fan will stop aer duration of timer selection. To start fan , switch OFF & switch ON the fan with the remote |
| Remote control is lost and ceiling fan is not rotating when switch is ON | Operate fan in manual mode as follows: Switch OFF power supply |  |
Need help from our service expert? Raise a service request here.
Extend your warranty
Extend your warranty. Extend your peace of mind. We put our heart and soul into making our products. It’s not just about product or performance, it’s about your personal experiences. So, even after the standard warranty expires, we want you to continue using our products without any worries. To extend, all you need to do is fill in the form in adjoining tab. It’s that easy to go beyond the standard warranty.
Product Warranty Policy
When we say we care for you, we mean it! That is why we would like you to read our terms and conditions and acquaint yourself with our brand warranty guidelines.
| PROBLEM | POTENTIAL CAUSES | SOLUTION |
|---|---|---|
| Power is ON, but the fan does not rotate | Circuit breaker tripped. Loose connection of wires. Regulator connected to the fan. | Reset the breaker Tighten the wire connections It is recommended to bypass the regulator as the fan speed is controlled using remote |
| Remote not working | Remote battery drain | Check and replace the weak batteries with AAA 1.5V R03 batteries |
| Fan makes noise | Bottom canopy is touching the top coverInput wires coming out of the downrod are touching the top coverShackle kit rattlingFan blades are not fixed tightlyFan connected to regulator | Adjust the bottom canopy Reduce the length of the wires that connect the motor so that they don’t touch top cover Tighten the screw and nuts securely along with the washer provided Tighten the mounting screws of the blade. Loose connection may cause blades to fall It is recommended to bypass the regulator as the fan speed is controlled using remote |
| Excessive shaking/ wobbling | Blade out of balance due to bending Blades mounted improperly on motor (upside down/reverse, loose screws) Nut fixing downrod to motor sha is loose OR Nut fixing downrod to Shackle is loose OR Screws in shackle kit and hook are loose | Make sure blades are not bent while installation/cleaningFix the blade orientation. Tighten the screwsTighten the bolts and nuts along with washers. Ensure that the safety split pin is used |
| Fan stops while running | Timer function 1/2/4/6 Hr set | Fan will stop aer duration of timer selection. To start fan , switch OFF & switch ON the fan with the remote |
| Remote control is lost and ceiling fan is not rotating when switch is ON | Operate fan in manual mode as follows: Switch OFF power supply | |
